ES-DCAM: One-year Elite Service for AdderView DDX CAM-x 

expanding on the original warranty that comes with the product for one year 

You may purchase up to three (5) Elite Services for a total expanded warranty of up to five (5) years.

Do you operate outside of traditional business hours?
Are you supported in the event of IT infrastructure downtime?
Do you require absolute 24/7 operation in a mission critical environment?

If you answered yes to any of the above, then Adder's Elite Service is for you!

Elite Service now let's you take advantage of everything Adder's Enhanced Warranty offers plus a whole lot more.

Elite Service provides 24/7 technical support and advanced hardware replacement for customers around the globe.

Elite Service also provides prioritization in the support queue, a guaranteed engineer call-back time of four hours or less (outside of business hours) and an advanced hardware replacement scheme that ensures a replacement product will be sent to you within one business day if an issue cannot be resolved.

Elite Service is like having an Adder specialist support engineer by your side, day and night.

• Global 24/7 Support: Adder technical support available to Elite customers 24 hours a day, 7 days a week

• Guaranteed Engineer Call Back < 4 Hours*: Once alerted, an Adder engineer will call you back in 4 hours or less outside of business hours

• Remote Access Support: Adder technical engineers can offer remote support assistance

• Prioritized Support: Support requests receive priority callback

• Advanced Product Updates: Regular email updates on new products, firmware releases and new services, free of charge during the support contract period

• Advanced Hardware Replacement: Replacement products shipped within one business day of fault confirmation

* Engineer call back within 4 hours