• • Cash payment at our sales office
  • Company check
  • ACH wire-transfer. Contact us to receive our wire-transfer information.

We are also able to set you up for placing your order by submitting a Purchase Order. Click here to learn more about what’s needed to set you up.

For more information, please check out FAQs or contact us if you have any additional questions.

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Sales tax

KVMGalore is based in Pennsylvania. Pennsylvania state residents are liable for the sales tax of the county in which our corporate office is located. Our online ordering system charges Pennsylvania sales tax on any order that ships to Pennsylvania state. The Pennsylvania state tax rate we currently charge is 7%.

For more information, please check out FAQs or contact us if you have any additional questions.

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Order processing

Once an online order is placed - an order confirmation e-mail is sent out to the provided e-mail address.

Orders get processed on business days only, between 9 am to 5 pm EST.

Orders received on a non-business day will be processed on the following business day.

An order-status update notification is sent out via e-mail to the provided e-mail address whenever the status of an order changes.

For more information, please check out FAQs or contact us if you have any additional questions.

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Warranty

All products sold by KVMGalore are brand new (unless otherwise explicitly specified). You will receive your purchase in the original manufacturer packaging with the manufacturer's warranty information enclosed.

All products include the original manufacturer's warranty. Warranty is provided by the product's original manufacturer based on the manufacturer's warranty-terms and conditions. Warranty periods and terms vary in length by manufacturer, and are subject to the original manufacturer's terms.

If you suspect a product you've purchased from KVMGalore is malfunctioning, you should call the manufacturer's technical support for assistance. Click here to look up our manufacturers' technical support contact information.

KVMGalore will support any warranty claim you may have with the original manufacturer, for the duration of the warranty period, as long as you are the original customer of the product purchased from KVMGalore.

In the unlikely event that you are experiencing some difficulty with having the manufacturer resolve your warranty problem, please feel free to contact us, and we'll be happy to assist you towards a quick and satisfactory resolution of the matter.

For more information, please check out FAQs or contact us if you have any additional questions.

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Order cancellation

A customer may request to cancel an order or to cancel items on an order only if the order has not yet been shipped.

To cancel an item or an entire order you can:

1. Call us at 1-800-636-3434 or 412-336-8444 (option #1) to speak with a customer-service agent and verbally request your cancellation over the phone. Do not leave a voice-mail message!
2. Contact us online with your cancellation request.

Please make sure to indicate your order number.

Do not send us an e-mail other than via our contact us form, since it may be caught in SPAM and never reach our ordering department for processing.

After receiving your cancellation request, we will send you a confirmation message to the e-mail address on your account. You can also confirm that the order has been canceled by visiting your account. The status of the cancelled order will show: Canceled.

Canceling an order or a line-item on an order does not incur any cancellation fee.

For more information, please check out FAQs or contact us if you have any additional questions.

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Refunds

Any refund due - as a result of a return, an order cancellation, or any other agreed-upon refund - may take up to 30 days to complete.

• If you haven't received your refund - contact us with your concern and we will respond within one business day or less with the status of your refund.
• Do not file a chargeback claim with your credit-card company. Instead - contact us with your concern and we will respond within one business day or less with the status of your refund. Every chargeback claim will be investigated and will be subject to a $100 fee that will be deducted from your refund.

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Shipping information

Shipping schedule

• Orders received before 11:00 am EST on a business day will typically ship either the same day or within 1 to 3 business days (depending on product availability).
• Orders received after 11:00 am EST on a business day will typically ship within 1 to 4 business days (depending on product availability).
• Orders received on a non-business day will be processed on the following business day, and will typically ship either the same day they are processed or within 1 to 3 business days (depending on product availability).
• Some products may have longer lead time to ship due to product availability. In such cases, an order-status update notification is typically sent out via e-mail to the provided e-mail address advising of expected ship date. Such order-status may also be viewed when logging in to kvmgalore.com.

For more information, please check out FAQs or contact us if you have any additional questions.

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Free shipping

Free shipping, when offered, only applies to Ground service, and is in effect only to shipping destinations within the contiguous 48 states of USA.

A product that qualifies for FREE shipping shows: 
Most rack-products do not qualify for FREE shipping.

When shipping an order that was placed with 'Free shipping', KVMGalore reserves the right to use any shipping carrier it sees fit, which may include carriers other than FedEx and UPS.

For more information, please check out FAQ or contact us if you have any additional questions.

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Domestic orders (USA)

KVMGalore offers a variety of shipping options through FedEx and UPS. You may select your preferred shipping option during the checkout process, based on your shipping address.

Such services may include:

• • Ground
  • 3 Day - Guaranteed by the carrier by end of day -- 3 business days after shipping
  • 2nd Day Air - Guaranteed by the carrier by end of day -- 2 business days after shipping
  • 2nd Day Air AM - Guaranteed by the carrier by 12:00 noon -- 2 business days after shipping
  • Next Day Air Saver - Guaranteed by the carrier by 3:00 PM -- 1 business day after shipping
  • Next Day Air - Guaranteed by the carrier by 10:30 AM -- 1 business day after shipping
  • Next Day Air Early AM - Guaranteed by the carrier by 8:30 AM -- 1 business day after shipping

Some of the above-listed delivery services may not be available to some domestic destinations.

When you provide your shipping address, make sure that it is a physical address (we cannot deliver to a Post Office box) and that it is a valid shipping address. Include a phone number where you can be reached during the day in case there is a delivery problem.

All shipping charges are estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly greater than the estimated charge, we will increase the shipping charge and contact you before shipping the order for your approval. We will not ship the order without your consent to the increased shipping charge.

All shipping charges are subject to change without prior notice.

KVMGalore reserves the right to choose a shipping carrier (FedEx or UPS) for each order as it sees fit. When shipping an order that was placed with 'Free shipping', KVMGalore also reserves the right to use any shipping carrier other than FedEx and UPS.

For more information, please check out FAQs or contact us if you have any additional questions.

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International orders

KVMGalore ships internationally. KVMGalore offers a variety of international shipping options through FedEx and UPS. You may select your preferred shipping option during the checkout process, based on your shipping address.

Shipment time varies between 4-14 days, depending on the selected shipping service and your location.

Your package may be delayed in customs and delivery time may be longer than anticipated due to Customs activities.

International shipments might be subject to duty, brokerage fee, G.S.T., P.S.T. and other import taxes which will be collected from you by the shipping company upon delivery. KVMGalore has no control over these charges and does not collect them. These charges are typically based on the value of the product.

When you provide your shipping address, please make sure that it is a physical address (we cannot deliver to a Post Office box) and that it is a valid shipping address. Include a phone number where you can be reached during the day in case there is a delivery problem.

All shipping charges are estimates and typically represent the actual final shipping charge. However, if the actual shipping charge is significantly greater than the estimated charge, we will increase the shipping charge and contact you before shipping the order for your approval. We will not ship the order without your consent to the increased shipping charge.

All shipping charges are subject to change without prior notice.

KVMGalore reserves the right to choose a shipping carrier for each order as it sees fit. 

For more information, please check out FAQs or contact us if you have any additional questions.

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Online security

Encrypted order information

Your order information is completely secure! Every time you send us your credit card number and your billing and shipping information, we use the industry-standard Secure Sockets Layer (SSL) technology to encrypt this information, preventing it from being intercepted.

Look for the lock icon and the https:// prefix to the Web-site's URL at the top of your browser screen, indicating that your communication with our server is secure.

 

For more information, please check out FAQs or contact us if you have any additional questions.

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Credit-card information

We don't keep your credit card on file. We never receive nor retain your credit card number. Ever! When you place an order, your credit card number is encrypted and passed on to your card issuer for payment processing, and that's it! Our database does not record your credit-card number, ever!

For more information, please check out FAQs or contact us if you have any additional questions.

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Encrypted password

For your security we have encrypted the password you entered when you initially signed up with us. We don't know what your password is. Your encrypted password cannot be read, neither by us nor by anyone else, since it's encrypted.

For more information, please check out FAQs or contact us if you have any additional questions.

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Disclaimers

Trademarks disclaimer

Avocent, the Avocent logo, AMX, AVWorks, Click and Connect, Cybex, and The Power of Being There are trademarks or registered trademarks of Avocent Corporation or its affiliates.

AutoTuning and AutoView are trademarks or registered trademarks of Cybex Computer Products Corporation.

OSCAR is a registered trademark of Apex Inc.

Raritan, the Raritan logo, Cat5 Reach, Cat5 Simplicity, CommandCenter, CompuSwitch, ConsoleSwitch, Dominion, FiberReach, IP-Reach, MasterConsole, Paragon, SwitchMan, TeleReach, and Z-Series are trademarks or registered trademarks of Raritan Computer, Inc. or its affiliates.

KVMGalore, the KVMGalore logo, Rackit, and the Rackit logo are trademarks or registered trademarks of Rackit Technology Corporation.

All other trademarks or company names are trademarks or registered trademarks or property of their respective companies and/or owners.

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Product-presentation disclaimer

All product descriptions, specifications and photos are publicly provided by the product's manufacturer, and are presented by KVMGalore for reference only.

All product descriptions, specifications and appearances are subject to change without prior notice.

KVMGalore is not responsible for the accuracy of such descriptions, specifications, and/or appearances.

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Warranty disclaimer

KVMGalore makes no warranties, either express or implied, as to any matter whatsoever, including, without limitation, the condition of the product, its merchantability, or its fitness for any particular purpose.

KVMGalore shall not be liable for loss of profit, loss of business, special or consequential damages, or other financial loss which may be caused by, directly or indirectly, the inadequacy of the product for any purpose or use thereof or by any defect or deficiency therein, even if KVMGalore has been advised of the possibility of such damages or losses.

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Typographical error disclaimer

We make every attempt to insure that the descriptive and pricing information provided by KVMGalore is accurate and correct. However, KVMGalore is not liable for any typographical errors on its website and/or any other means of communication provided by KVMGalore.

If you suspect information may be provided in error, report it to webmaster@kvmgalore.com for immediate correction.

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